Resolved after 23 hours 18 minutes, on February 5, 2025.
We are currently experiencing degraded performance with our webhooks which may be affecting our response time for some orders. Components: Chargeback Guarantee - Async, Chargeback Guarantee - Sync Locations: Webhooks Root Cause: Network provider issue Timeline: • February 5, 2025 4:58PM UTC - [Investigating] Performance degradation detected • February 5, 2025 5:15PM UTC - [Monitoring] Root cause identified as network provider • February 5, 2025 7:47PM UTC - [Monitoring] Mitigation in place, monitoring continues • February 6, 2025 4:16PM UTC - [Resolved] Network provider resolved underlying issues
Update timeline
- resolved Sep 01, 2025, 09:50 AM UTC
We are currently experiencing degraded performance with our webhooks which may be affecting our response time for some orders. Components: Chargeback Guarantee - Async, Chargeback Guarantee - Sync Locations: Webhooks Root Cause: Network provider issue Timeline: • February 5, 2025 4:58PM UTC - [Investigating] Performance degradation detected • February 5, 2025 5:15PM UTC - [Monitoring] Root cause identified as network provider • February 5, 2025 7:47PM UTC - [Monitoring] Mitigation in place, monitoring continues • February 6, 2025 4:16PM UTC - [Resolved] Network provider resolved underlying issues
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