Resolved after 9 hours 32 minutes, on June 26, 2025.
We are experiencing an issue with the Agent Recover feature in the Control Center for a subset of orders. Components: Control Center Impact: Agent Recover feature only Order decisions and notifications are fully functional, and orders should be displayed in real time - the only impact is with the Agent Recover feature. Timeline: • June 26, 2025 10:12AM UTC - [Investigating] Issue identified with Agent Recover • June 26, 2025 7:44PM UTC - [Resolved] Agent Recover issue has been resolved
Update timeline
- resolved Sep 01, 2025, 09:49 AM UTC
We are experiencing an issue with the Agent Recover feature in the Control Center for a subset of orders. Components: Control Center Impact: Agent Recover feature only Order decisions and notifications are fully functional, and orders should be displayed in real time - the only impact is with the Agent Recover feature. Timeline: • June 26, 2025 10:12AM UTC - [Investigating] Issue identified with Agent Recover • June 26, 2025 7:44PM UTC - [Resolved] Agent Recover issue has been resolved
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