Resolved after 2 days 23 hours, affecting US West, on October 9, 2026.
The incident has been fully resolved. Our team has identified the root cause of the problem affecting incoming and outgoing calls. A patch has been applied to prevent future occurrences. We apologise for any inconvenience caused and appreciate your patience and cooperation.
Affected components
Update timeline
- investigating Oct 09, 2026, 10:30 PM UTC
We are receiving complains that the users are unable to make or receive calls. Our team is on and we will report shortly.
- investigating Oct 09, 2026, 11:07 PM UTC
The issue should be resolved now. We will report back with more details after investigation.
- resolved Oct 12, 2026, 09:50 PM UTC
The incident has been fully resolved. Our team has identified the root cause of the problem affecting incoming and outgoing calls. A patch has been applied to prevent future occurrences. We apologise for any inconvenience caused and appreciate your patience and cooperation.
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