Ring incident

Multiple System Outage

Minor Vendor's status page →

Resolved after 12 hours 26 minutes, affecting Doorbells and Alexa and 1 more, on October 20, 2025.

monitoring Oct 20, 2025, 09:25 PM UTC

We are seeing recovery across all services. Teams are continuing to monitor.

Started
Oct 20, 2025, 10:00 AM UTC
Resolved
Oct 20, 2025, 10:27 PM UTC
Duration
12h 26m
Detected by Pingoru
Oct 20, 2025, 10:00 AM UTC

Affected components

DoorbellsAlexaRing iOS AppRing.comIndoor CamsRing Android AppVideo On DemandOutdoor CamsNeighborsStored Video Recordings

Update timeline

  1. investigating Oct 20, 2025, 10:00 AM UTC

    Ring is currently experiencing a service disruption impacting multiple Ring systems.

  2. monitoring Oct 20, 2025, 12:40 PM UTC

    A fix has been implemented and Ring services are beginning to see recovery. We will continue to monitor the results.

  3. monitoring Oct 20, 2025, 02:23 PM UTC

    Our Customer Support line is currently impacted by the outage, calls to Ring Customer Support may not be successful.

  4. monitoring Oct 20, 2025, 09:25 PM UTC

    We are seeing recovery across all services. Teams are continuing to monitor.

  5. resolved Oct 20, 2025, 10:27 PM UTC

    This incident has been resolved.

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