Ring incident

Newly Setup Devices Missing Notifications

Resolved after 48 minutes, affecting Doorbells and Indoor Cams and 1 more, on December 11, 2024.

investigating Dec 11, 2024, 10:49 PM UTC

We are currently investigating an issue with some ring alerts and motion event notifications not being sent. This will only affect new device setups. To resolve this concern, simply toggle the Ring Alerts and/or Motion Alerts switch.

Started: Dec 11, 2024, 10:49 PM UTC
Resolved: Dec 11, 2024, 11:38 PM UTC
Duration: 48m
Detected by Pingoru: Dec 11, 2024, 10:49 PM UTC

Affected components

DoorbellsIndoor CamsOutdoor CamsSecurity SystemsSmart LightingAccess Control

Update timeline

investigating Dec 11, 2024, 10:49 PM UTC

We are currently investigating an issue with some ring alerts and motion event notifications not being sent. This will only affect new device setups. To resolve this concern, simply toggle the Ring Alerts and/or Motion Alerts switch.
resolved Dec 11, 2024, 11:38 PM UTC

This incident has been resolved.

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