Resolved after 4 days 12 hours, affecting Ring iOS App and Ring.com and 1 more, on July 18, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- identified Jul 18, 2025, 07:20 AM UTC
We are aware of an issue where information is displaying inaccurately in Control Center. This is the result of a backend update, and we’re working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts.
- identified Jul 18, 2025, 09:07 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 18, 2025, 06:58 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 21, 2025, 11:15 PM UTC
We are deploying a fix for information displaying inaccurately in Control Center, due to a backend update. This fix will correct login dates shown for authorized client devices.
- monitoring Jul 22, 2025, 05:08 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 22, 2025, 07:26 PM UTC
This incident has been resolved.
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