Resolved after 1 day, affecting section-263275 (Emails) and section-263275 (Emails), on July 28, 2026.
Email notification delivery was fully restored across the RICOH Spaces platform at 14:38 BST. Our third-party email provider resolved the underlying issue, and email notifications are now being delivered as expected. As the service returns to normal, you may receive some email notifications that were delayed during the incident. We apologise for any inconvenience caused and thank you for your patience while we worked to resolve the issue.
Affected components
Update timeline
- investigating Jul 28, 2026, 01:28 PM UTC
We are currently experiencing an issue with our third-party email delivery provider, affecting all email notifications from the platform. Push notifications, in-app notifications, and platform access are unaffected. We are working with the provider to restore email delivery and will post updates here. The RICOH Spaces Team
- resolved Jul 29, 2026, 01:55 PM UTC
Email notification delivery was fully restored across the RICOH Spaces platform at 14:38 BST. Our third-party email provider resolved the underlying issue, and email notifications are now being delivered as expected. As the service returns to normal, you may receive some email notifications that were delayed during the incident. We apologise for any inconvenience caused and thank you for your patience while we worked to resolve the issue.
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