Resolved after 7 hours 17 minutes, on January 8, 2025.
We have resolved the blockage issue with our email provider that was affecting the service. Email functionality has now been fully restored and our team will continue to monitor the situation to ensure email stability across the platform.
Update timeline
- identified Jan 08, 2025, 01:09 AM UTC
We have received reports of some customers emails not sending, this is a result of blockages in our email sending platform. Engineering are aware of the incident and are currently working on a resolution with our email service provider.
- identified Jan 08, 2025, 06:03 AM UTC
We are still experiencing outages with our email provider, but have made significant progress towards resolving this issue. Our team is working closely with the provider to resolve the issue promptly. Communication will be provided once services have been restored.
- resolved Jan 08, 2025, 08:27 AM UTC
We have resolved the blockage issue with our email provider that was affecting the service. Email functionality has now been fully restored and our team will continue to monitor the situation to ensure email stability across the platform.
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