Reward Gateway incident

Issues with Checkout

Resolved after 36 minutes, affecting UK and Australia and 1 more, on May 29, 2026.

resolved May 29, 2026, 05:08 PM UTC

We believe the underlying issue is resolved, but will continue to monitor the issue throughout the coming hours.

Started
May 29, 2026, 04:31 PM UTC
Resolved
May 29, 2026, 05:08 PM UTC
Duration
36m
Detected by Pingoru
May 29, 2026, 04:31 PM UTC

Affected components

UKAustraliaUS

Update timeline

  1. identified May 29, 2026, 04:46 PM UTC

    Excessive load on the post-checkout page is currently causing degraded database performance on the platform. As an immediate countermeasure we have disabled checkout whilst a mitigation is rolled out.

  2. monitoring May 29, 2026, 05:01 PM UTC

    We have deployed a fix for this issue and will continue to monitor performance. Checkout has been re-enabled

  3. resolved May 29, 2026, 05:08 PM UTC

    We believe the underlying issue is resolved, but will continue to monitor the issue throughout the coming hours.

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