Rev.io incident

Investigating authentication errors in Rev.io PSA

Resolved after 3 hours 40 minutes, affecting PSA Module, on June 5, 2026.

resolved Jun 05, 2026, 04:33 PM UTC

This incident has been resolved. The authentication errors were caused by an expired credential, which has been renewed. We have validated that sign-in to Rev.io PSA is functioning normally. We apologize for the disruption.

Started
Jun 05, 2026, 12:53 PM UTC
Resolved
Jun 05, 2026, 04:33 PM UTC
Duration
3h 40m
Detected by Pingoru
Jun 05, 2026, 12:53 PM UTC

Affected components

PSA Module

Update timeline

  1. investigating Jun 05, 2026, 12:53 PM UTC

    We are currently investigating a subset of authentication errors affecting Rev.io PSA. Some users may experience intermittent errors when signing in. We are actively investigating and will provide updates as more information becomes available.

  2. identified Jun 05, 2026, 01:26 PM UTC

    We have identified the cause of the authentication errors as an issue with an authentication token rotation process, impacting a small subset of users signing in to Rev.io PSA. Our team is implementing a fix and we will share another update shortly.

  3. resolved Jun 05, 2026, 04:33 PM UTC

    This incident has been resolved. The authentication errors were caused by an expired credential, which has been renewed. We have validated that sign-in to Rev.io PSA is functioning normally. We apologize for the disruption.

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