RevenueCat Outage History
RevenueCat is up right nowPingoru has recorded 51 incidents for RevenueCat: 42 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 5 of 720 (1%) |
| May 2026 | 4 | 22 of 744 (3%) |
| June 2026 | 5 | 29 of 720 (4%) |
| July 2026 | 8 | 121 of 744 (16%) |
| August 2026 | 3 | 6 of 744 (1%) |
| September 2026 | 2 | 2 of 720 (0%) |
| October 2026 | 1 | 3 of 592 (1%) |
Incidents, newest first
Notice April 17, 2026 Degraded API Performance 5m
Started Apr 17, 2026, 07:00 AM UTC· resolved Apr 17, 2026, 07:05 AM UTC
- resolved Apr 17, 2026, 08:27 AM UTC
Earlier today, around 7:20 AM UTC, we had slightly elevated error rates on our API for about 5 minutes due to database maintenance. The RevenueCat SDK will handle this gracefully, but API users may have noticed a brief increase in errors.
Minor April 10, 2026 Scheduled Data Exports delayed for GCP 2h 53m Scheduled Data Exports
Started Apr 10, 2026, 07:49 AM UTC· resolved Apr 10, 2026, 10:42 AM UTC
- investigating Apr 10, 2026, 07:49 AM UTC
We have detected some issues causing some delays with Schedule Data Export deliveries to GCP
- identified Apr 10, 2026, 08:24 AM UTC
We have identified an issue with Scheduled Data Exports. We’re rolling out a fix.
- monitoring Apr 10, 2026, 09:04 AM UTC
Fix has been rolled out and we are redelivering exports that were affected.
- monitoring Apr 10, 2026, 10:42 AM UTC
The issue affecting Scheduled Data Exports to GCP has been fully resolved. All delayed exports have now been successfully delivered, and export processing is operating normally.
- resolved Apr 10, 2026, 10:42 AM UTC
This incident has been resolved.
Minor March 31, 2026 ARR/MRR charts are incorrect for some users 5h 44m Charts
Started Mar 31, 2026, 09:59 AM UTC· resolved Mar 31, 2026, 03:44 PM UTC
- identified Mar 31, 2026, 09:59 AM UTC
We have identified a problem affecting the Play Store which results in inflated MRR/ARR numbers for Charts v3. We have identified the problem and we are working on a fix.
- identified Mar 31, 2026, 12:42 PM UTC
We have found that the issue only affects charts for Play Store products that have two introductory offers. We are currently testing our fix before the final deployment and backfilling of the affected charts.
- identified Mar 31, 2026, 03:43 PM UTC
We have applied the fix, and we are currently backfilling the affected charts.
- resolved Mar 31, 2026, 03:44 PM UTC
This incident has been resolved.
Minor March 16, 2026 Ongoing issue dispatching events to webhooks with certain integrations 1h 15m Event Dispatching
Started Mar 16, 2026, 07:45 PM UTC· resolved Mar 16, 2026, 09:01 PM UTC
- investigating Mar 16, 2026, 07:45 PM UTC
We're currently investigating an issue with dispatching events via webhooks for certain integration
- investigating Mar 16, 2026, 07:46 PM UTC
We are continuing to investigate this issue.
- investigating Mar 16, 2026, 08:11 PM UTC
We've located and fixed the issue that was causing webhook integrations using AWS API gateway to fail.
- identified Mar 16, 2026, 08:11 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 16, 2026, 09:01 PM UTC
The issue has been resolved and all failed webhook events have been dispatched.
Minor March 6, 2026 Elevated Error Rates. 15m
Started Mar 06, 2026, 06:10 AM UTC· resolved Mar 06, 2026, 06:25 AM UTC
- resolved Mar 06, 2026, 06:40 AM UTC
From 6:10 to 6:25 UTC, we had slightly higher API error rates due to a database infrastructure issue. The incident has been resolved. App using the RevenueCat SDK were not impacted.
Minor February 19, 2026 Dashboard: Charts V3 Beta availability issues 2h 35m Charts
Started Feb 19, 2026, 02:48 AM UTC· resolved Feb 19, 2026, 05:23 AM UTC
- investigating Feb 19, 2026, 02:48 AM UTC
We are currently investigating an issue with the Charts V3 Beta not showing data. Workaround: Disable Charts V3 via the switch (top right) in the dashboard.
- identified Feb 19, 2026, 03:00 AM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 19, 2026, 04:34 AM UTC
* Charts V3 Beta is currently disabled for all users. * We have repaired the underlying problem, but we have to apply further fixes to prevent the issue from re-triggering.
- monitoring Feb 19, 2026, 05:08 AM UTC
The underlying infrastructure issue has been resolved. We are gradually re-enabling services and monitoring for stability. Charts V3 Beta remains disabled as a precaution and will be re-enabled once we confirm full stability.
- resolved Feb 19, 2026, 05:23 AM UTC
Charts V3 Beta is now available again for all users. The underlying infrastructure issue has been resolved. Data processing jobs are still being re-enabled and any data gaps will be backfilled automatically.
Major February 10, 2026 Increased error rate on our API 3h 50m API Uptime, Overview, Charts, Collaborators and 4 more
Started Feb 10, 2026, 08:45 PM UTC· resolved Feb 11, 2026, 12:35 AM UTC
- investigating Feb 10, 2026, 08:45 PM UTC
We're currently investigating an increased error rate on some of our APIs.
- investigating Feb 10, 2026, 09:02 PM UTC
We believe we have identified an issue with Cloudfront, and we have applied an emergency mitigation. We're seeing recovery on SDK APIs.
- monitoring Feb 10, 2026, 09:13 PM UTC
We’ve recovered the SDK API, and purchases from your app are now being processed successfully. Some dashboard functionality may still be unreliable. Our team is continuing to work on mitigating the CloudFront issues, and we’ll share further updates as progress is made.
- monitoring Feb 10, 2026, 09:20 PM UTC
We’ve recovered the SDK API, and purchases from your app are now being processed successfully. Some dashboard functionality and paywall assets may still be unavailable. Our team is continuing to work on mitigating the CloudFront issues, and we’ll share further updates as progress is made.
- monitoring Feb 10, 2026, 09:47 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 10, 2026, 10:06 PM UTC
We purged the DNS cache and are starting to see improving dashboard error rates. There is still a long tail of errors we are monitoring.
- monitoring Feb 10, 2026, 10:11 PM UTC
The primary DNS servers have recovered and updates have propagated to most DNS providers. Note that some ISPs and network setups might cache DNS entries longer, so errors might persist and might take longer to resolve for some users.
- resolved Feb 11, 2026, 12:35 AM UTC
This incident has been resolved.
Minor February 9, 2026 Experiments data delayed 2h 50m Experiments
Started Feb 09, 2026, 02:38 PM UTC· resolved Feb 09, 2026, 05:28 PM UTC
- monitoring Feb 09, 2026, 02:38 PM UTC
We are currently experiencing delayed data in our experiments pipelines. The issue has been identified and fixed. We are now waiting for the jobs to finish processing.
- resolved Feb 09, 2026, 05:28 PM UTC
All experiment pipeline jobs have finish successfully and the data is now up to date. We are sorry for the inconveniences this may have caused you.
Notice February 9, 2026 Delayed Webhook Delivery 1h 30m
Started Feb 09, 2026, 04:00 AM UTC· resolved Feb 09, 2026, 05:30 AM UTC
- resolved Feb 09, 2026, 05:37 AM UTC
From ~4:30 UTC to ~5:30 UTC webhook delivery time regressed to up to a few minutes delay (from the usual second or two). The underlying issue has been fixed and delivery time is back down to normal latency.
Notice February 5, 2026 Delayed experiment results 3h 59m
Started Feb 05, 2026, 09:21 PM UTC· resolved Feb 06, 2026, 01:20 AM UTC
- identified Feb 05, 2026, 09:21 PM UTC
The issue has been identified and we are working on a fix, sorry for the inconveniences.
- resolved Feb 06, 2026, 01:20 AM UTC
The incident has resolved, and the experimental results are up to date.
Minor January 27, 2026 Charts data freshness indicators showing outdated timestamps 18m Charts
Started Jan 27, 2026, 08:08 PM UTC· resolved Jan 27, 2026, 08:27 PM UTC
- identified Jan 27, 2026, 08:08 PM UTC
We identified an issue where Charts data freshness indicators are displaying outdated timestamps. The underlying chart data is being updated correctly, but the freshness timestamps shown in the UI are not reflecting the latest refresh times. A fix has been deployed and we are monitoring the rollout.
- resolved Jan 27, 2026, 08:27 PM UTC
This incident has been resolved.
Minor January 24, 2026 Small sample of delayed or Inaccurate Data in Charts, Experiments, and Data Exports for ~.2% of developers 14h 24m Charts, Scheduled Data Exports
Started Jan 24, 2026, 08:24 AM UTC· resolved Jan 24, 2026, 10:49 PM UTC
- investigating Jan 24, 2026, 08:24 AM UTC
We are investigating an issue affecting our analytics pipeline that is causing delayed or inaccurate data in Charts, Experiments, and Scheduled Data Exports. Deleted records are not being properly removed from these products. We are actively working to identify the root cause and will provide an update once we have more information.
- identified Jan 24, 2026, 08:31 AM UTC
We have identified the root cause of the issue affecting Charts, Experiments, and Scheduled Data Exports. A recent configuration change was preventing deleted records from being synced correctly. We are now deploying a fix and will continue to monitor the systems.
- monitoring Jan 24, 2026, 09:40 AM UTC
We have identified and fixed the issue preventing deleted records from syncing to our analytics products. Deletes are now flowing correctly. We are processing a backlog of data to ensure Charts, Experiments, and Scheduled Data Exports reflect accurate information.
- monitoring Jan 24, 2026, 01:13 PM UTC
We have resolved an issue that was preventing some deleted records from syncing to Charts, Experiments, and Scheduled Data Exports. The fix has been deployed and data is now flowing correctly. The vast majority of customers were not impacted. We are continuing to monitor the systems
- resolved Jan 24, 2026, 10:49 PM UTC
This incident has been resolved.
Major January 14, 2026 Error spike in API 54m API Uptime
Started Jan 14, 2026, 11:00 AM UTC· resolved Jan 14, 2026, 11:54 AM UTC
- investigating Jan 14, 2026, 11:11 AM UTC
We have detected a spike in errors related to our database and have enabled Fortress to mitigate while we investigate.
- monitoring Jan 14, 2026, 11:16 AM UTC
We have disabled fortress and the error rate is back to normal. We will be monitoring the systems.
- resolved Jan 14, 2026, 11:54 AM UTC
All fortress receipts have been replayed.
Minor December 11, 2025 Delayed Data in Charts, Experiments, Data Exports and Customer Lists 8h 33m Overview, Charts, Customer Lists, Scheduled Data Exports
Started Dec 11, 2025, 08:02 AM UTC· resolved Dec 11, 2025, 04:36 PM UTC
- identified Dec 11, 2025, 08:02 AM UTC
We are currently experiencing delays in the data source that powers charts, experiments, data exports, and customer lists. Our team has identified the issue and is actively working on a fix. Thank you for your patience.
- identified Dec 11, 2025, 10:05 AM UTC
Data exports and customer lists are now fully up to date. Updates for charts and experiments are still in progress.
- identified Dec 11, 2025, 01:41 PM UTC
Charts are now up to date as well. The only remaining stale data is for experiment results.
- resolved Dec 11, 2025, 04:36 PM UTC
Experiment results are now also updated and all data is fully up to date. Some scheduled data exports contained missing data, but they will repopulate automatically during the next export cycle.
Notice November 6, 2025 Revenuecat Companion App push notification issues 1h 36m RevenueCat Companion App
Started Nov 06, 2025, 12:30 PM UTC· resolved Nov 06, 2025, 02:07 PM UTC
- investigating Nov 06, 2025, 12:30 PM UTC
We are seeing issues with delivery of push notifications to the RevenueCat app, and are investigating the issue.
- resolved Nov 06, 2025, 02:07 PM UTC
Push notifications to the RevenueCat app are now being delivered in time. Notifications affected by the issue have also been delivered.
Minor November 3, 2025 Real-time Charts (beta): Active Customers chart and Overview dashboard have delayed data 1d 5h Overview, Charts
Started Nov 03, 2025, 05:12 PM UTC· resolved Nov 04, 2025, 10:53 PM UTC
- identified Nov 03, 2025, 05:12 PM UTC
We’re currently experiencing a delay in data updates for the Active Customers chart and the Overview dashboard. Our team is actively working to bring the data up to date.
- monitoring Nov 03, 2025, 08:12 PM UTC
We have identified the root cause of the issue and are processing the backlog of data. The Active Customers charts (currently in beta) and Overview panel will start showing up-to-date information within 24 hours.
- resolved Nov 04, 2025, 10:53 PM UTC
We have finished processing the data backlog. Real-time charts now show up-to-date information in the Active Customers chart and the Overview panel.
Notice October 20, 2025 API partial outage, Scheduled Data Exports and Dashboard is down 14h 37m API Uptime, Overview, Charts, Collaborators and 6 more
Started Oct 20, 2025, 10:47 AM UTC· resolved Oct 21, 2025, 01:24 AM UTC
- identified Oct 20, 2025, 10:47 AM UTC
A major outage in AWS is causing our Scheduled Data Exports and the data in our Charts to be delayed. Despite AWS services show some symptoms of recovery, there are big capacity problems and we are trying to bring more capacity as well as disabling non-critical features to handle the increasing load.
- identified Oct 20, 2025, 12:20 PM UTC
We are adding capacity by transferring resources from non-critical services, and we are managing to keep up with the load.
- identified Oct 20, 2025, 01:15 PM UTC
We have taken down our Charts temporarily to optimize traffic towards purchase handling, while AWS continues to have issues.
- identified Oct 20, 2025, 01:22 PM UTC
We are continuing to work on a fix for this issue, optimizing traffic towards purchase handling while AWS continues to have issues.
- identified Oct 20, 2025, 01:33 PM UTC
We are operating at elevated error rates on our API. We are continuing to add capacity and work to mitigate the issue.
- identified Oct 20, 2025, 02:02 PM UTC
We are operating at elevated error rates on our API. We are continuing to add capacity and work to mitigate the issue. New purchases are partially down, however, we have enabled RevenueCat Fortress which will allow new purchases to get processed.
- identified Oct 20, 2025, 02:05 PM UTC
We are operating at elevated error rates on our API. We are continuing to add capacity and work to mitigate the issue.
- identified Oct 20, 2025, 02:24 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 02:30 PM UTC
Unfortunately our API backup service is also affected by the outage. A large percentage of new purchases being made through the SDK are still getting served with no visible issues due to our offline entitlements support: https://www.revenuecat.com/blog/engineering/introducing-offline-entitlements/ We continue our effort to bring our systems back to normal as soon as possible.
- identified Oct 20, 2025, 04:45 PM UTC
We are working on implementing a fallback for SDK purchases in another AWS region. We'll provide another update in 30 minutes.
- identified Oct 20, 2025, 05:19 PM UTC
We are continuing to work on the mitigations. We'll provide another update in 30 minutes.
- identified Oct 20, 2025, 05:52 PM UTC
We are continuing to work on mitigations. We are slowly ramping up traffic to some AWS servers and monitoring.
- identified Oct 20, 2025, 06:33 PM UTC
We're continuing to ramp up traffic to AWS servers and monitor performance. RevenueCat's dashboard and API will return errors as we work to mitigate them. Offline entitlements continue to work as before. We'll share another update in 30 minutes.
- identified Oct 20, 2025, 06:47 PM UTC
We've directed all traffic to AWS and are seeing some improvements. - Purchasing in the SDK is operational - RevenueCat V1 APIs and V2 non-charts APIs are operational. - RevenueCat customer history is operational. - RevenueCat charts, Overview metrics, and SDEs are not operational. We plan on focusing next on replaying purchases that happened during the outage to recover purchase activity. We're continuing to monitor the system and will provide another update in 30 minutes.
- identified Oct 20, 2025, 07:24 PM UTC
Our API's performance looks good, we are now working on replaying purchases from during the outage. We'll provide another update in 60 minutes.
- identified Oct 20, 2025, 08:57 PM UTC
We have completed replaying all purchases that happened during the outage. We also attempted to deliver events to integrations corresponding to these purchases. Some integrations might not accept these events depending on their specific policies. If you have questions about your integrations, please reach out to [email protected]. As of right now, charts are outdated and SDEs are disabled. We are working next on recalculating charts and SDEs. We will provide another update in 60 minutes.
- monitoring Oct 20, 2025, 09:52 PM UTC
Some charts have been recalculated and SDEs have been resumed. Customer lists are outdated and are being recalculated. We're continuing to recalculate charts. We'll provide another update in 60 minutes.
- monitoring Oct 20, 2025, 10:10 PM UTC
Most charts have been recalculated and the remaining ones will be recalculated over the course of a few hours. Scheduled data exports are resumed and are being delivered over the course of a few hours. Customer Lists have been recalculated and are fully up to date. We'll continue monitoring and send a final update when we confirm the incident is resolved.
- monitoring Oct 20, 2025, 10:13 PM UTC
Charts, scheduled data exports, and customer lists have fully recovered. All services are now operational. We will continue to monitor the situation closely.
- resolved Oct 21, 2025, 01:24 AM UTC
There haven't been any issues since the last update so we are considering this incident resolved. A postmortem will be published soon.
Minor October 8, 2025 Increased Apple App Store API Error Rates 5h 30m Apple Receipt Server
Started Oct 08, 2025, 07:52 AM UTC· resolved Oct 08, 2025, 01:22 PM UTC
- monitoring Oct 08, 2025, 07:52 AM UTC
We are seeing an increase in 500 error responses from Apple's App Store server APIs. To prevent this from impacting customers, we have enabled an outage mode that grants a temporary short-lived entitlement when a purchase is unable to be validated due to a 500 error from Apple. Once the error rate returns to normal, we'll disable the outage mode mitigation.
- monitoring Oct 08, 2025, 07:52 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 08, 2025, 01:22 PM UTC
We haven't seen any errors for about two hours now. All the impacted receipts have been replayed so there is no customer impact.
Minor October 7, 2025 Charts are not updated 5h 47m Charts
Started Oct 07, 2025, 09:16 AM UTC· resolved Oct 07, 2025, 03:03 PM UTC
- monitoring Oct 07, 2025, 09:16 AM UTC
We have identified an issue that was affecting our charts pipelines, resulting in delayed updated. We have corrected it and we are monitoring. Charts will get updated in the next few hours.
- resolved Oct 07, 2025, 03:03 PM UTC
The incident has been resolved and charts show up-to-date data.
Major October 7, 2025 Scheduled Data Exports delayed 23h 22m Scheduled Data Exports
Started Oct 07, 2025, 09:13 AM UTC· resolved Oct 08, 2025, 08:35 AM UTC
- identified Oct 07, 2025, 09:13 AM UTC
Scheduled Data Exports are not running at the expected schedule. We have identified the issue and are working on executing them as soon as possible. No action required. We are very sorry for the inconveniences.
- monitoring Oct 07, 2025, 10:18 AM UTC
Scheduled Data Exports are running again. Depending on your configuration you might have received multiple export files, so we will contact affected customers individually.
- resolved Oct 08, 2025, 08:35 AM UTC
All operations are back to normal
Notice October 1, 2025 Delayed data in Scheduled Data Exports and Charts 21h 13m Overview, Charts, Scheduled Data Exports
Started Oct 01, 2025, 09:34 AM UTC· resolved Oct 02, 2025, 06:48 AM UTC
- monitoring Oct 01, 2025, 09:34 AM UTC
Identified an issue in our data pipeline that caused a delay in the data in Charts and Scheduled Data Exports. Data is being updated normally now, we will be monitoring until all data is fresh
- monitoring Oct 02, 2025, 06:47 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 02, 2025, 06:48 AM UTC
This incident has been resolved.
Minor September 26, 2025 Delayed integration event dispatching 3h 22m Event Dispatching
Started Sep 26, 2025, 10:53 AM UTC· resolved Sep 26, 2025, 02:16 PM UTC
- identified Sep 26, 2025, 10:53 AM UTC
From 7:30 UTC to 10:30 UTC event dispatching was delayed for expiration, transfer, cancellation and renewal events due to an infrastructure issue. For apps with server-to-server notifications enabled, there shouldn't have been a noticeable delay. For apps without server-to-server notifications, we are catching up on delayed events.
- resolved Sep 26, 2025, 02:16 PM UTC
We have caught up on receipts likely to have expirations or renewals and are performing other refreshes at a healthy pace now.
Minor September 26, 2025 Paywalls Editor Auto-Translate Not Working 58m Paywalls Editor
Started Sep 26, 2025, 07:45 AM UTC· resolved Sep 26, 2025, 08:43 AM UTC
- identified Sep 26, 2025, 07:45 AM UTC
The auto-translate feature in the paywalls editor is currently not working. We’ve identified the root cause and are actively working on a fix. This issue only affects the editor; end customers are not impacted.
- resolved Sep 26, 2025, 08:43 AM UTC
This incident has been resolved.
Major September 23, 2025 Apple Store Kit 2 partial outage 1h 58m Apple Receipt Server
Started Sep 23, 2025, 08:16 PM UTC· resolved Sep 23, 2025, 10:15 PM UTC
- investigating Sep 23, 2025, 08:16 PM UTC
We are getting 5xx errors when calling Apple Store Kit 2 to validate receipts. We have enabled mitigations to keep customer purchases uninterrupted and we are investigating the issue. Apple has acknowledged the incident.
- monitoring Sep 23, 2025, 08:30 PM UTC
We have stopped getting errors from Apple Store Kit 2 and the service is operational. We will continue monitoring all the systems.
- resolved Sep 23, 2025, 08:45 PM UTC
This incident has been resolved.
Minor September 23, 2025 Apple App Store API Performance Degradation 3h 45m Apple Receipt Server
Started Sep 23, 2025, 03:08 AM UTC· resolved Sep 23, 2025, 06:53 AM UTC
- identified Sep 23, 2025, 03:08 AM UTC
We are currently experiencing unusual request patterns related to Apple's App Store APIs. Additionally, Apple has opened an incident on their status page stating that the App Store is currently having performance issues. So far this has not impacted RevenueCat's reliability, but we will keep this incident open until we are in the clear.
- resolved Sep 23, 2025, 06:53 AM UTC
We are still seeing unusual traffic patterns from Apple, however we have a mitigation in place to ensure there is no impact to stability. Since it has been stable for a few hours now, we are closing out this incident.