Resi Media incident
Cloud issue impacting ability to stream and login to Studio
Resolved after 3 hours 35 minutes, affecting Resi Cloud and Admin Portal (Studio), on June 12, 2025.
This issue is now resolved and all services are operational. Please reach out to support if you experience any further issues.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:31 PM UTC
We are aware of an issue with Google Cloud Platform that is currently impacting streaming functionality and the ability to login to Studio. Engineering has opened a ticket with GCP. We will provide an update as soon as possible. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
- identified Jun 12, 2025, 07:35 PM UTC
GCP is currently mitigating this issue.
- identified Jun 12, 2025, 08:30 PM UTC
GCP Engineers have implemented mitigations to impacted services and some Resi services are beginning to recover. We are still experiencing varying degrees of impact. We will continue to provide updates.
- monitoring Jun 12, 2025, 09:13 PM UTC
We are seeing further signs of recovery and anticipate a full recovery within an hour based on GCP's latest update. We will continue to monitor this incident and provide further updates as they are available.
- resolved Jun 12, 2025, 10:07 PM UTC
This issue is now resolved and all services are operational. Please reach out to support if you experience any further issues.
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