Resolved after 6 hours 12 minutes, affecting Surveys and Reviews and 1 more, on January 12, 2020.
Database recovery in progress
Affected components
Update timeline
- investigating Jan 12, 2020, 05:18 PM UTC
On Sunday, January 12, 2020, 6:58 AM Pacific Time, Reputation.com determined an issue preventing some users from using Surveys and Reviews. This issue impacts users located in North America. We are currently investigating the issue. We apologize for this inconvenience and thank you for your patience as our engineering and operations teams work to address the issue as quickly as possible. We will update this page with the latest information as it becomes available.
- investigating Jan 12, 2020, 07:19 PM UTC
We are in process of recovering the database.
- investigating Jan 12, 2020, 07:47 PM UTC
We are continuing to investigate this issue.
- identified Jan 12, 2020, 07:48 PM UTC
Database recovery is still in progress
- identified Jan 12, 2020, 08:17 PM UTC
Our databases continue to recover.
- identified Jan 12, 2020, 08:44 PM UTC
Continuing to recover databases
- identified Jan 12, 2020, 09:59 PM UTC
Database recovery in progress
- resolved Jan 12, 2020, 11:31 PM UTC
Full functionality has been restored.
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