Resolved after 12 hours 53 minutes, affecting Surveys and Reviews and 1 more, on January 13, 2020.
MongoDB database recovery in progress. Recovery expected to complete around 12:00 AM PST
Affected components
Update timeline
- investigating Jan 13, 2020, 12:19 AM UTC
On Sunday, January 12, 2020, 4:15 PM Pacific Time, Reputation.com determined an issue where certain users might experience degraded performance . This issue impacts users located in North America. We are currently investigating the issue. We apologize for this inconvenience and thank you for your patience as our engineering and operations teams work to address the issue as quickly as possible. We will update this page with the latest information as it becomes available.
- investigating Jan 13, 2020, 01:55 AM UTC
MongoDB database recovery in progress. Recovery expected to complete around 12:00 AM PST
- resolved Jan 13, 2020, 01:12 PM UTC
Full functionality has been restored.
Your product runs on more than Reputation
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services