Resolved after 4 hours 36 minutes, affecting Surveys and Profiles API and 1 more, on January 13, 2020.
Database recovery in progress.
Affected components
Update timeline
- investigating Jan 13, 2020, 05:27 PM UTC
On Monday, January 13, 2020, 9:25 AM Pacific Time, Reputation.com determined an issue preventing some users from using the site. This issue impacts users located in North America. We are currently investigating the issue. We apologize for this inconvenience and thank you for your patience as our engineering and operations teams work to address the issue as quickly as possible. We will update this page with the latest information as it becomes available.
- investigating Jan 13, 2020, 05:29 PM UTC
Site interruption is related to our MongoDB instance. Currently on call with MongoDB priority support.
- investigating Jan 13, 2020, 06:23 PM UTC
Our engineering team continues to work to resolve the issues and bring the site up.
- identified Jan 13, 2020, 07:33 PM UTC
Database recovery is still in progress. We have achieved partial recovery and some functionality may be available for most customers. Customers may experience slower than usual response time. We anticipate full recovery within two hours.
- identified Jan 13, 2020, 08:09 PM UTC
Database recovery still in progress.
- identified Jan 13, 2020, 08:34 PM UTC
Database recover still in progress.
- identified Jan 13, 2020, 09:04 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 13, 2020, 09:05 PM UTC
Database recovery in progress.
- identified Jan 13, 2020, 09:30 PM UTC
Database recovery in progress.
- monitoring Jan 13, 2020, 10:00 PM UTC
Database recovery in progress.
- resolved Jan 13, 2020, 10:03 PM UTC
All functionality has been restored
Your product runs on more than Reputation
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services