REPAY incident

Transaction Declines - Gateway Error 1017

Resolved after 20 days 3 hours, affecting REPAY Gateway API and REPAY Gateway Admin and 1 more, on May 12, 2026.

monitoring May 12, 2026, 06:57 PM UTC

We have resolved the transaction processing errors for the impacted BINs and are now monitoring to ensure transactions are back to flowing as expected. Thank you for your patience!

Started
May 12, 2026, 05:24 PM UTC
Resolved
Jun 01, 2026, 08:29 PM UTC
Duration
20d 3h
Detected by Pingoru
May 12, 2026, 05:24 PM UTC

Affected components

REPAY Gateway APIREPAY Gateway AdminREPAY Gateway Admin (REPAY Gateway Admin — AWS (N Virginia))Email System (Email System — Sandbox)Webhooks (Webhooks — AWS (Oregon))

Update timeline

  1. identified May 12, 2026, 05:24 PM UTC

    We have identified an issue that may be causing transactions with specific BINs to be declined either with a Gateway Error 1017 or with a message stating "Transaction declined due to BIN xxxxxx being blocked for fraudulent or other reasons. Please contact REPAY Customer Service for more information" We are working diligently on a resolution and will share additional information as it becomes available.

  2. monitoring May 12, 2026, 06:57 PM UTC

    We have resolved the transaction processing errors for the impacted BINs and are now monitoring to ensure transactions are back to flowing as expected. Thank you for your patience!

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