Resolved after 5 hours 19 minutes, affecting Text Messages (SMS), on May 14, 2026.
We are continuing to fix the identified issue.
Affected components
Update timeline
- investigating May 14, 2026, 06:24 PM UTC
We are currently investigating an issue impacting SMS delivery and automated responses through the 81010 short code for some users.
- investigating May 14, 2026, 06:26 PM UTC
We are continuing to investigate this issue.
- investigating May 14, 2026, 07:32 PM UTC
We are continuing to investigate this issue.
- investigating May 14, 2026, 07:33 PM UTC
We are continuing to investigate issues impacting the 81010 shortcode and are actively working on mitigation and workaround options.
- identified May 14, 2026, 07:58 PM UTC
We have identified the issue affecting SMS delivery and class joins through shortcode 81010 and are actively working on mitigations.
- identified May 14, 2026, 08:40 PM UTC
We are continuing to fix the identified issue.
- identified May 14, 2026, 09:19 PM UTC
We are continuing to fix the identified issue.
- identified May 14, 2026, 10:18 PM UTC
We are continuing to fix the identified issue.
- resolved May 14, 2026, 11:44 PM UTC
This incident is resolved.
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