Remind incident
Users are encountering issues with accessing or using Remind web & mobile apps
Resolved after 6 hours 12 minutes, affecting Website and Text Messages (SMS) and 1 more, on October 20, 2025.
Remind should how be error free but still potentially slow as we continue to rebalance capacity. We'll keep working to resolve the latency!
Affected components
Update timeline
- identified Oct 20, 2025, 01:51 PM UTC
The Remind experiencing system issues at this time due to a mass AWS outage this morning. Our team is diligently working to solve the problem.
- identified Oct 20, 2025, 03:19 PM UTC
AWS is recovering. We will continue working on the remaining issues.
- monitoring Oct 20, 2025, 03:21 PM UTC
AWS has implemented a fix, and we're monitoring for full recovery.
- monitoring Oct 20, 2025, 03:40 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 03:41 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 04:19 PM UTC
Our team is working hard to create capacity for our critical services. While our web & mobile app experience may still be degraded, our text and voice services are operational.
- monitoring Oct 20, 2025, 05:49 PM UTC
We're continuing to see signs of recovery, but elevated error rates will likely continue. Our team is still hard at work on this issue!
- monitoring Oct 20, 2025, 07:29 PM UTC
Remind should how be error free but still potentially slow as we continue to rebalance capacity. We'll keep working to resolve the latency!
- resolved Oct 20, 2025, 08:03 PM UTC
Remind should now be back to normal!
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