Resolved after 8 hours 7 minutes, affecting Other, on March 21, 2025.
A fix has been implemented and we are monitoring the results. Approximately 25% of files were impacted by the issue. Files that were not processed will be automatically loaded in the coming hours; no customer action is required.
Affected components
Update timeline
- investigating Mar 21, 2025, 01:11 PM UTC
Some user update text files uploaded to the Relias FTP site are not currently being loaded. Engineering is investigating.
- identified Mar 21, 2025, 01:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 21, 2025, 08:21 PM UTC
A fix has been implemented and we are monitoring the results. Approximately 25% of files were impacted by the issue. Files that were not processed will be automatically loaded in the coming hours; no customer action is required.
- resolved Mar 21, 2025, 09:19 PM UTC
This incident has been resolved.
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