Resolved after 6 hours 9 minutes, affecting Website and eReader and 1 more, on October 20, 2025.
We've confirmed our upstream AWS issues have been resolved. Our services are recovering and should be fully operational. We're continuing to monitor.
Affected components
Update timeline
- investigating Oct 20, 2025, 01:40 PM UTC
We are currently investigating this issue.
- investigating Oct 20, 2025, 02:33 PM UTC
Amazon Web Services (AWS) is experiencing an outage that is affecting all internet services. This will cause problems with the RedShelf eReader that cannot be fixed until the AWS problems have been solved. We apologize for any inconvenience and will update this hourly until the problem is solved.
- investigating Oct 20, 2025, 04:34 PM UTC
Amazon Web Services (AWS) is experiencing an outage that is affecting all internet services. This will cause problems with the RedShelf eReader that cannot be fixed until the AWS problems have been solved. We apologize for any inconvenience and will update this hourly until the problem is solved.
- investigating Oct 20, 2025, 05:17 PM UTC
Amazon Web Services (AWS) is experiencing an outage that is affecting all internet services. This will cause problems with the RedShelf eReader that cannot be fixed until the AWS problems have been solved. We apologize for any inconvenience and will update this hourly until the problem is solved.
- monitoring Oct 20, 2025, 07:30 PM UTC
AWS services are beginning to recover. We apologize for any inconvenience and will continue to monitoring update this hourly until the problem is solved.
- resolved Oct 20, 2025, 07:49 PM UTC
We've confirmed our upstream AWS issues have been resolved. Our services are recovering and should be fully operational. We're continuing to monitor.
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