Resolved after 4 hours 12 minutes, affecting Traffic Processing and Logs (view/search) and 1 more, on December 1, 2025.
Logs are now be visible across the entire Redox platform. If you have any addition questions or are still experiencing issues, please reach out to [email protected]
Affected components
Update timeline
- investigating Dec 01, 2025, 04:20 PM UTC
At approximately 9:39 AM CST, Redox became aware of an issue in which logs are not properly displaying on the dashboard. In addition, a small subset of customer alerting messages are not processing in a timely manner What this means: While logs are still processing properly, the dashboard is not displaying them as expected. Search within the dashboard will not work as expected until a fix has been implemented. If you have questions about specific logs or your connection and whether it has been affected, please contact us at [email protected]
- investigating Dec 01, 2025, 04:20 PM UTC
We are continuing to investigate this issue.
- investigating Dec 01, 2025, 07:18 PM UTC
We are still actively looking into this issue. We have made progress towards investigating the root cause and are still considering viable solutions. We will continue to update as we have more information.
- monitoring Dec 01, 2025, 07:33 PM UTC
A fix has been implemented for the log visibility issues. We are actively monitoring as the delayed logs continue to catch up. We expect all logs to be visible in around 30 minutes. We will update here once all logs are back to visible. If you have any questions please reach out to [email protected]
- resolved Dec 01, 2025, 08:33 PM UTC
Logs are now be visible across the entire Redox platform. If you have any addition questions or are still experiencing issues, please reach out to [email protected]
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