Resolved after 2 hours 23 minutes, on February 10, 2026.
At approximately 6:25am ET, Redox became aware of an issue with polling workflows for third-party APIs. What this means: Any messages that would have been generated by these polling workflows would see latency in being delivered to customers by up to an hour. What we're doing: We have implemented a fix and are monitoring the results. You may continue to experience delays as queues catch up. Please contact us at [email protected] if you have any questions.
Update timeline
- monitoring Feb 10, 2026, 12:50 PM UTC
At approximately 6:25am ET, Redox became aware of an issue with polling workflows for third-party APIs. What this means: Any messages that would have been generated by these polling workflows would see latency in being delivered to customers by up to an hour. What we're doing: We have implemented a fix and are monitoring the results. You may continue to experience delays as queues catch up. Please contact us at [email protected] if you have any questions.
- resolved Feb 10, 2026, 03:13 PM UTC
This incident has been resolved.
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