Resolved after 6 hours 47 minutes, affecting Carequality, on November 22, 2024.
A fix has been implemented. We have updated our end to meet the updated Carequality standard and messages are going through as expected. We will continue to monitor on our end for any additional unexpected changes.
Affected components
Update timeline
- investigating Nov 22, 2024, 05:29 PM UTC
This appears to be a broader Carequality issue at this time and we have reached out to Carequality support to help identify and troubleshoot these request errors.
- investigating Nov 22, 2024, 10:59 PM UTC
We understand the impacts of this issue and our teams are continuing to collaborate with Carequality and internal partners. Your understanding and patience is appreciated while we continue to work toward a resolution.
- monitoring Nov 22, 2024, 11:54 PM UTC
A fix has been implemented. We have updated our end to meet the updated Carequality standard and messages are going through as expected. We will continue to monitor on our end for any additional unexpected changes.
- resolved Nov 23, 2024, 12:17 AM UTC
This incident has been resolved.
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