Resolved after 3 hours 7 minutes, on December 4, 2024.
A large majority of polling workflows have been re-enabled and traffic should be flowing as expected. A small subset of credentials do need to be reset but we have communicated with these customers individually to resolve these on a case by case basis. The incident is now considered resolved.
Update timeline
- identified Dec 04, 2024, 10:09 PM UTC
The issue has been identified and a fix has been implemented. We are now working with the appropriate AdvancedMD teams to have our credentials reset so polling and other workflows can be resumed.
- resolved Dec 05, 2024, 01:16 AM UTC
A large majority of polling workflows have been re-enabled and traffic should be flowing as expected. A small subset of credentials do need to be reset but we have communicated with these customers individually to resolve these on a case by case basis. The incident is now considered resolved.
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