Resolved after 28 minutes, affecting Traffic Processing, on December 13, 2024.
A fix has been implemented and we are monitoring the results. Customers should see that traffic flow has resumed and may notice a larger queue depth until caught up.
Affected components
Update timeline
- investigating Dec 13, 2024, 01:00 PM UTC
Redox is investigating an issue affecting message processing for a subset of customers. Affected customers may notice a stop to inbound traffic from Redox and an inability to send messages outbound to Redox.
- identified Dec 13, 2024, 01:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 13, 2024, 01:13 PM UTC
A fix has been implemented and we are monitoring the results. Customers should see that traffic flow has resumed and may notice a larger queue depth until caught up.
- resolved Dec 13, 2024, 01:29 PM UTC
This incident has been resolved.
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