Resolved after 3 hours 16 minutes, affecting Dashboard Tools, on May 9, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 09, 2025, 05:02 PM UTC
We're currently observing a delay affecting the archive importing system, which impacts the visibility of message logs and transmission contents. To clarify: there are no delays in actual message traffic or delivery — all data is transmitting as expected. However, some customers may experience up to a 5-minute delay in viewing these logs within the system. Our team is actively working to reduce the latency and will keep you updated on any significant changes. Thank you for your understanding and patience.
- investigating May 09, 2025, 05:39 PM UTC
We are continuing to investigate this issue.
- investigating May 09, 2025, 05:39 PM UTC
We are continuing to investigate this issue.
- monitoring May 09, 2025, 05:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 09, 2025, 08:18 PM UTC
This incident has been resolved.
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