Redox incident

Delay in Email Alerting

Minor Vendor's status page →

Resolved after 3 hours 32 minutes, affecting Platform API, on May 14, 2025.

monitoring May 14, 2025, 11:14 PM UTC

We've implemented a fix and are presently monitoring for further impact

Started
May 14, 2025, 10:50 PM UTC
Resolved
May 15, 2025, 02:23 AM UTC
Duration
3h 32m
Detected by Pingoru
May 14, 2025, 10:50 PM UTC

Affected components

Platform API

Update timeline

  1. identified May 14, 2025, 10:50 PM UTC

    We are aware of an issue with out alerting system that has delayed email alerting due to connection issues by up to two hours. Our development team is implementing a fix, and Redox is actively monitoring the situation.

  2. monitoring May 14, 2025, 11:14 PM UTC

    We've implemented a fix and are presently monitoring for further impact

  3. resolved May 15, 2025, 02:23 AM UTC

    This incident has been resolved.

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