Redox incident

Increased latency for traffic processing

Resolved after 7 minutes, affecting Traffic Processing, on September 10, 2025.

resolved Sep 10, 2025, 01:41 PM UTC

We have implemented a fix and latency has returned to normal. This incident has been resolved.

Started
Sep 10, 2025, 01:33 PM UTC
Resolved
Sep 10, 2025, 01:41 PM UTC
Duration
7m
Detected by Pingoru
Sep 10, 2025, 01:33 PM UTC

Affected components

Traffic Processing

Update timeline

  1. identified Sep 10, 2025, 01:33 PM UTC

    We have identified an issue that is creating increased latency in message processing for some customers. We are currently working on implementing a fix.

  2. resolved Sep 10, 2025, 01:41 PM UTC

    We have implemented a fix and latency has returned to normal. This incident has been resolved.

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