Redis incident

Regional Network Issues

Minor

Resolved after 9 hours 54 minutes, on July 17, 2026.

monitoring Jul 17, 2026, 11:59 AM UTC

The issue impacting the services in GCP US East have been resolved. Our upstream cloud provider has confirmed full resolution of the underlying issue on their end. For questions or assistance, please contact [email protected]

Started
Jul 17, 2026, 02:02 AM UTC
Resolved
Jul 17, 2026, 11:56 AM UTC
Duration
9h 54m
Detected by Pingoru
Jul 17, 2026, 02:02 AM UTC

Update timeline

  1. monitoring Jul 17, 2026, 02:03 AM UTC

    We have identified an issue with one of our upstream cloud service providers affecting GCP US East. We are actively working with our provider to resolve the issue and will share updates as progress is made. For questions or assistance, please contact [email protected].

  2. monitoring Jul 17, 2026, 03:30 AM UTC

    Regional Network Issues — Monitoring Our monitoring indicates that services in GCP US East have recovered, and Redis Cloud clusters in the region are currently operating normally. However, our upstream cloud provider has not yet confirmed full resolution of the underlying issue on their end. Out of an abundance of caution, we will continue to actively monitor the region until the provider confirms the incident is resolved. We will post a final update at that time. For questions or assistance, please contact [email protected].

  3. monitoring Jul 17, 2026, 11:59 AM UTC

    The issue impacting the services in GCP US East have been resolved. Our upstream cloud provider has confirmed full resolution of the underlying issue on their end. For questions or assistance, please contact [email protected]

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