Redis incident

Connectivity issue on C293

Minor

Resolved after 4 hours 58 minutes, on July 15, 2026.

monitoring Jul 16, 2026, 03:31 AM UTC

The connections issues affecting some resources with the following pattern in their endpoint: C293 have been resolved.

Started
Jul 15, 2026, 10:33 PM UTC
Resolved
Jul 16, 2026, 03:31 AM UTC
Duration
4h 58m
Detected by Pingoru
Jul 15, 2026, 10:33 PM UTC

Update timeline

  1. monitoring Jul 15, 2026, 10:33 PM UTC

    We are experiencing an instance failure. This may affect resources that have the following pattern in their endpoint: C293

  2. monitoring Jul 16, 2026, 12:29 AM UTC

    We have identified an issue with one of our upstream cloud service providers affecting the EU-Central-1 region. We are actively working with our provider to resolve the issue and will share updates as progress is made. For questions or assistance, please contact [email protected].

  3. monitoring Jul 16, 2026, 02:37 AM UTC

    We continue to work on the recovery process post CSP issues within the EU Region affecting C293. We will provide continued updates as we recover the environment. For questions or assistance, please contact [email protected]

  4. monitoring Jul 16, 2026, 03:31 AM UTC

    The connections issues affecting some resources with the following pattern in their endpoint: C293 have been resolved.

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