Redis Cloud - Intermittent Access Issues to Redis Interfaces

Update timeline

1. identified Nov 18, 2025, 12:44 PM UTC

   We’ve identified an issue with an upstream service provider that is currently impacting access to parts of our platform. This includes intermittent availability of parts of our platform. Impacted components: - Redis Cloud admin console (cloud.redis.io) - Redis Cloud API - redis.io Please note: Redis database connectivity and performance are not affected. Our team is actively monitoring the situation and working closely with the upstream provider to restore stable access. We’ll continue to share updates as they become available. If you need assistance, please contact us at [email protected]. Thank you for your patience.

2. monitoring Nov 18, 2025, 04:56 PM UTC

   We are no longer observing access issues with the following components: • Redis Cloud admin console (cloud.redis.io) • Redis Cloud API • redis.io The issue stemmed from an upstream service provider. While service has stabilized, we are currently awaiting final confirmation from the provider before fully closing this incident. As always, Redis database connectivity remained unaffected. If you have any questions or need assistance, please contact us at [email protected]. Thank you for your patience.

3. resolved Nov 18, 2025, 08:57 PM UTC

   We are no longer observing access issues with the following components: Impacted components: - Redis Cloud admin console (cloud.redis.io) - Redis Cloud API - redis.io The issue originated from an upstream service provider. The incident has been fully mitigated and resolved, and all services are operating normally. As always, Redis database connectivity remained unaffected throughout the incident. If you have any questions or need further assistance, please contact us at [email protected]. Thank you for your patience.