Redis incident
AWS services issue
Resolved after 17 hours, on October 20, 2025.
We'd like to let you know that AWS has confirmed full resolution of the DNS issue affecting services in the US-EAST-1 region. All Redis Cloud environments are operating as expected. If you have any questions or concerns, please do not hesitate to contact Redis support.
Update timeline
- monitoring Oct 20, 2025, 07:00 AM UTC
We are aware of an ongoing issue impacting AWS services in the US-EAST-1 region. Some Redis Cloud customers in this region may experience latency or brief connectivity interruptions. Our teams are closely monitoring the situation and will share updates as they become available.
- monitoring Oct 20, 2025, 11:41 AM UTC
AWS services in the US-EAST-1 cloud region are now in a recovering state following an identified issue with their DNS services. We continue to monitor closely until AWS confirms full resolution.
- monitoring Oct 20, 2025, 06:43 PM UTC
We continue to monitor the recovery of AWS services in the US-EAST-1 region. Our teams remain fully engaged and are tracking the event closely. If you have any questions or need assistance, please contact Redis Support.
- resolved Oct 21, 2025, 12:00 AM UTC
We'd like to let you know that AWS has confirmed full resolution of the DNS issue affecting services in the US-EAST-1 region. All Redis Cloud environments are operating as expected. If you have any questions or concerns, please do not hesitate to contact Redis support.
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