Red Hat 3scale incident

Search Degradation

Resolved after 4 hours 40 minutes, affecting Catalog App and Search and 1 more, on August 18, 2026.

investigating Aug 18, 2026, 10:33 PM UTC

We are currently investigating intermittent search performance issues across access.redhat.com, developers.redhat.com, catalog.redhat.com, connect.redhat.com, and support cases. Users may experience slow query loads, timeouts, or search failures while using these platforms. Our team is actively working to restore full search functionality as quickly as possible.

Started
Aug 18, 2026, 10:33 PM UTC
Resolved
Aug 19, 2026, 03:13 AM UTC
Duration
4h 40m
Detected by Pingoru
Aug 18, 2026, 10:33 PM UTC

Affected components

Catalog AppSearchSearchSearchSearchSearchSupport Cases

Update timeline

  1. investigating Aug 18, 2026, 10:33 PM UTC

    We are currently investigating intermittent search performance issues across access.redhat.com, developers.redhat.com, catalog.redhat.com, connect.redhat.com, and support cases. Users may experience slow query loads, timeouts, or search failures while using these platforms. Our team is actively working to restore full search functionality as quickly as possible.

  2. resolved Aug 19, 2026, 03:13 AM UTC

    This incident has been resolved.

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