Red Hat 3scale incident

Customer Portal Downloads Timeouts

Resolved after 13 hours 13 minutes, affecting Downloads, on February 4, 2026.

investigating Feb 04, 2026, 12:13 AM UTC

We're experiencing latency issues with a download service used by the Downloads portion of the Customer Portal. Pages may fail to load while that service is triaged.

Started: Feb 04, 2026, 12:13 AM UTC
Resolved: Feb 04, 2026, 01:26 PM UTC
Duration: 13h 13m
Detected by Pingoru: Feb 04, 2026, 12:13 AM UTC

Affected components

Downloads

Update timeline

investigating Feb 04, 2026, 12:13 AM UTC

We're experiencing latency issues with a download service used by the Downloads portion of the Customer Portal. Pages may fail to load while that service is triaged.
resolved Feb 04, 2026, 01:26 PM UTC

This incident has been resolved.

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