Red Hat 3scale incident
Support Customer Relationship Management (CRM) upgrade
Critical Vendor's status page →
Resolved after 4 hours 18 minutes, affecting Support Cases, on September 20, 2026.
The scheduled maintenance has been completed.
Affected components
Support Cases
Update timeline
- in progress Sep 20, 2026, 02:42 AM UTC
Red Hat is upgrading its CRM for support case processing on September 21, 2026. A 4.5-hour maintenance outage is planned from Sunday, September 20, 2.30 AMUTC to Sunday, September 20, 7:00 AM UTC. For support during this time, email [email protected]. See upcoming updates for more information.
- monitoring Sep 20, 2026, 05:25 AM UTC
Verification is currently underway for the maintenance items.
- completed Sep 20, 2026, 07:00 AM UTC
The scheduled maintenance has been completed.
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