Resolved after 26 minutes, affecting User Interface, on July 9, 2026.
**Issue:** * Between 07:34 and 08:01 UTC on July 9, 2026 customers experienced intermittent ability to log into Recorded Future’s application interface. **Cause:** * A backend service contained a misconfiguration which caused service communication issues. **Remediation / Path Forward:** * The configuration was updated and the service was restarted. * Confirmation that no data or information was compromised during the disruption.
Affected components
Update timeline
- investigating Jul 09, 2026, 07:34 AM UTC
We are currently experiencing a service disruption with the Recorded Future application portal. Our Platform Operations team are actively working on restoring accessibility to an optimal level of service. We will continue to provide updates as they become available. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
- investigating Jul 09, 2026, 07:35 AM UTC
We are continuing to investigate this issue.
- resolved Jul 09, 2026, 08:01 AM UTC
Dear Customer, We are pleased to inform you that the service disruption affecting the Recorded Future application portal has been resolved. All systems are now operating normally. If you have any remaining questions or continue to experience issues, please contact our support team at [email protected]. Regards, Recorded Future Platform Operations
- postmortem Aug 03, 2026, 04:39 AM UTC
**Issue:** * Between 07:34 and 08:01 UTC on July 9, 2026 customers experienced intermittent ability to log into Recorded Future’s application interface. **Cause:** * A backend service contained a misconfiguration which caused service communication issues. **Remediation / Path Forward:** * The configuration was updated and the service was restarted. * Confirmation that no data or information was compromised during the disruption.
Your product runs on more than Recorded Future
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services