Resolved after 2 hours 28 minutes, affecting Collection and Processing, on April 23, 2025.
Dear Customer, Collection and analysis of content is now current and systems that process new content in Recorded Future are operating normally. We apologize for the delays earlier today. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
Affected components
Update timeline
- investigating Apr 23, 2025, 10:33 PM UTC
We want to let you know that we are currently experiencing an issue with our alert-email delivery system, SendGrid. As a result, some automated alert messages may be impacted or delayed. Our engineering team is actively working with SendGrid to restore full delivery. We will update you as soon as email alerts are operational again. Thank you.
- investigating Apr 24, 2025, 12:59 AM UTC
The SendGrid email delivery issue has been fully resolved. All emails are now sending and new messages are being delivered normally.
- resolved Apr 24, 2025, 01:01 AM UTC
Dear Customer, Collection and analysis of content is now current and systems that process new content in Recorded Future are operating normally. We apologize for the delays earlier today. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
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