Recharge Outage History
Recharge is up right nowPingoru has recorded 52 incidents for Recharge: 14 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 11 of 720 (2%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 4 of 720 (1%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 1 | 11 of 744 (2%) |
| September 2026 | 3 | 5 of 720 (1%) |
| October 2026 | 0 | 0 of 592 (0%) |
Incidents, newest first
Minor July 18, 2025 Exports erroring out 1h 6m Recharge Analytics
Started Jul 18, 2025, 10:02 AM UTC· resolved Jul 18, 2025, 11:09 AM UTC
- investigating Jul 18, 2025, 10:02 AM UTC
We are receiving reports of export errors and are investigating.
- resolved Jul 18, 2025, 11:09 AM UTC
This incident has been resolved.
Major July 1, 2025 Customer Portal intermittent errors 1h 4m Recharge Customer Portal
Started Jul 01, 2025, 11:32 AM UTC· resolved Jul 01, 2025, 12:37 PM UTC
- investigating Jul 01, 2025, 11:32 AM UTC
Our Engineers are investigating an issue with Customer portal slowness and potential API latency
- monitoring Jul 01, 2025, 11:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 01, 2025, 12:37 PM UTC
This incident has been resolved.
Minor June 30, 2025 Customer Timeline Not Loading 19m Recharge Merchant Portal
Started Jun 30, 2025, 07:50 PM UTC· resolved Jun 30, 2025, 08:10 PM UTC
- investigating Jun 30, 2025, 07:50 PM UTC
We are currently investigating an issue where customer timelines are not loading in some stores.
- identified Jun 30, 2025, 07:57 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 30, 2025, 08:10 PM UTC
This incident has been resolved and all customer timelines are loading now.
Minor June 25, 2025 Intermittent 404 errors when accessing the Recharge merchant portal 46m Recharge Merchant Portal
Started Jun 25, 2025, 11:25 PM UTC· resolved Jun 26, 2025, 12:11 AM UTC
- investigating Jun 25, 2025, 11:25 PM UTC
Some merchants are receiving 404 errors when attempting to access the Recharge merchant portal. We are currently investigating the issue.
- resolved Jun 26, 2025, 12:11 AM UTC
This incident has been resolved.
Critical June 24, 2025 API and admin services down 1h 26m Recharge API, Recharge Checkout, Recharge Merchant Portal
Started Jun 24, 2025, 12:47 AM UTC· resolved Jun 24, 2025, 02:14 AM UTC
- investigating Jun 24, 2025, 12:47 AM UTC
We are observing issues with Recharge API and admin services down. Our Engineers are currently investigating.
- identified Jun 24, 2025, 12:59 AM UTC
We have identified the issue and a fix is being implemented. We are seeing some recovery and will continue monitoring.
- monitoring Jun 24, 2025, 01:53 AM UTC
A fix has been implemented and we are seeing recovery. We will continue monitoring results.
- resolved Jun 24, 2025, 02:14 AM UTC
The Recharge API and all admin services have recovered. This incident has been resolved.
Critical June 12, 2025 Platform Service Disruption 2h 10m Recharge Analytics
Started Jun 12, 2025, 06:29 PM UTC· resolved Jun 12, 2025, 08:39 PM UTC
- investigating Jun 12, 2025, 06:29 PM UTC
We are currently experiencing issues related to an ongoing Google Cloud outage. At this time merchant analytics dashboards are unavailable, however we are continuing to investigate the scope of impact.
- monitoring Jun 12, 2025, 07:31 PM UTC
At this time, all Recharge services have returned to normal. We are continuing to monitor the ongoing Google Cloud service disruption to ensure no further impact.
- resolved Jun 12, 2025, 08:39 PM UTC
All Recharge services are operational. We are continuing to monitor ongoing third-party service provider issues.
Minor June 10, 2025 Sales Channel Scope Changes Appearing in Activity 3h 2m Recharge Merchant Portal
Started Jun 10, 2025, 03:00 PM UTC· resolved Jun 10, 2025, 06:02 PM UTC
- identified Jun 10, 2025, 03:00 PM UTC
We are aware that some merchants are reporting changes in product scope relating to Recharge products and Shopify Sales Channels. Our team has identified the issue.
- identified Jun 10, 2025, 03:20 PM UTC
Our team has resolved the underlying cause of the issue. We are now reviewing impacted stores for next steps.
- identified Jun 10, 2025, 04:53 PM UTC
Our team is working to republish all impacted products to their original sales channels. Merchants will start to see recovery on a store-by-store basis.
- resolved Jun 10, 2025, 06:02 PM UTC
All product scope has been restored to its previous version on all stores.
Minor May 1, 2025 API Latency Issues 10h 17m Recharge Customer Portal
Started May 01, 2025, 12:34 PM UTC· resolved May 01, 2025, 10:51 PM UTC
- identified May 01, 2025, 12:34 PM UTC
We are seeing slow loading times on some Customer Portals. We have identified the issue and are working on a fix.
- monitoring May 01, 2025, 02:17 PM UTC
A fix has been implemented and we are continuing to monitor the results.
- monitoring May 01, 2025, 05:57 PM UTC
We experienced API latency this morning resulting in slow customer portal load times as well as some charge errors on limited stores. A fix has been released, we are continuing to see recovery and all related charge errors are being retried.
- resolved May 01, 2025, 10:51 PM UTC
This incident has been resolved.
Minor April 24, 2025 Cancellation Prevention Insights Dashboard Not Loading 2h 55m Recharge Analytics
Started Apr 24, 2025, 02:05 PM UTC· resolved Apr 24, 2025, 05:00 PM UTC
- identified Apr 24, 2025, 02:05 PM UTC
We have identified the issue preventing this dashboard from loading and are currently working on a fix.
- monitoring Apr 24, 2025, 03:15 PM UTC
The issue is resolved and the dashboard is loading as expected.
- resolved Apr 24, 2025, 05:00 PM UTC
This incident has been resolved.
Notice April 16, 2025 Customers unable to utilize Frictionless Payment Updates 2h 36m Recharge Customer Portal
Started Apr 16, 2025, 11:00 PM UTC· resolved Apr 17, 2025, 01:36 AM UTC
- identified Apr 16, 2025, 11:00 PM UTC
We are observing issues of some customers unable to update their payment method using Frictionless Payment updates. Our team has identified the issue and is working on a fix. In the meantime, customers will be directed to update their payment method via the Shopify "send email" update.
- monitoring Apr 17, 2025, 12:12 AM UTC
A fix has been implemented and customers can now utilize Frictionless Payment updates again. We are seeing recovery and will continue monitoring.
- resolved Apr 17, 2025, 01:36 AM UTC
This incident has been resolved. Frictionless Payment updates are working as expected.
Notice April 2, 2025 Shopify services down 1h 14m Shopify Admin, Shopify API & Mobile, Shopify Storefront, Shopify Third party services
Started Apr 02, 2025, 03:26 AM UTC· resolved Apr 02, 2025, 04:40 AM UTC
- investigating Apr 02, 2025, 03:26 AM UTC
We are observing issues with accessing several Shopify services. We have reached out to Shopify and they are currently investigating.
- identified Apr 02, 2025, 03:37 AM UTC
We observed issues related to accessing Shopify services. For updates on the issue, please see Shopify's status page - https://www.shopifystatus.com/ Our team is investigating and monitoring impact.
- resolved Apr 02, 2025, 04:40 AM UTC
Shopify has reported that this issue has been resolved (https://www.shopifystatus.com). We’ve reviewed all impact and corrected any unexpected outcomes as a result of the Shopify incident.
Notice March 31, 2025 Limited Delays In Shopify Checkout Contract Creation 2h 20m
Started Mar 31, 2025, 03:17 PM UTC· resolved Mar 31, 2025, 05:38 PM UTC
- identified Mar 31, 2025, 03:17 PM UTC
Our team is aware of an issue with delays in customer record creation and have taken steps to prevent record creation failures. We are investigating the root cause of the issue.
- identified Mar 31, 2025, 04:40 PM UTC
All records continue to be created successfully and our team is continuing to work through the root cause of the issue.
- monitoring Mar 31, 2025, 04:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 31, 2025, 05:38 PM UTC
This issue has been resolved.
Major March 28, 2025 Delayed Shopify Checkout Contract Creation 4h 8m
Started Mar 28, 2025, 04:04 PM UTC· resolved Mar 28, 2025, 08:12 PM UTC
- investigating Mar 28, 2025, 04:04 PM UTC
We're aware of a small subsection of stores experiencing delays on new Shopify checkouts creating customer records in Recharge. Our team is investigating the root cause of the issue.
- investigating Mar 28, 2025, 05:02 PM UTC
We are continuing to investigate this issue.
- identified Mar 28, 2025, 05:19 PM UTC
Our team has located the cause of the issue and are working to correct it prior to importing missing contracts.
- monitoring Mar 28, 2025, 07:39 PM UTC
Our team has deployed a fix for the root cause. We are now monitoring the import of contracts to ensure that all impacted stores are corrected.
- resolved Mar 28, 2025, 08:12 PM UTC
The issue is now resolved. We have successfully imported all Customer and Subscription information that was delayed.
Notice March 27, 2025 Recharge app notice “May not work as expected” in Shopify 2h 15m
Started Mar 27, 2025, 02:05 PM UTC· resolved Mar 27, 2025, 04:20 PM UTC
- investigating Mar 27, 2025, 02:05 PM UTC
We are receiving reports of merchants getting notices while accessing Recharge with the message “May not work as expected” and are investigating. We suspect this is not a Recharge-related issue and are communicating with Shopify currently.
- monitoring Mar 27, 2025, 03:39 PM UTC
We have identified the root cause of the Shopify banner and have requested it be removed. There is no direct impact to merchants or stores at this time.
- resolved Mar 27, 2025, 04:20 PM UTC
The banner has now been removed from our Shopify App installations.
Notice March 22, 2025 Brief service disruption to Recharge application –
Started Mar 22, 2025, 10:30 AM UTC· resolved Mar 22, 2025, 10:30 AM UTC
- resolved Mar 22, 2025, 11:20 AM UTC
We experienced a brief service disruption to the Recharge application and we are observing full recovery.
Critical March 21, 2025 Issues accessing Recharge admin links via Shopify 2h 22m Recharge Customer Portal, Recharge Merchant Portal
Started Mar 21, 2025, 12:41 AM UTC· resolved Mar 21, 2025, 03:04 AM UTC
- monitoring Mar 21, 2025, 12:41 AM UTC
We received reports of issues accessing the Recharge admin via Shopify and with saving changes in the customer portal. Our team has released a fix. We are seeing recovery and will continue monitoring.
- resolved Mar 21, 2025, 03:04 AM UTC
This incident has been resolved.
Major March 19, 2025 Frictionless Payments Customers Unable To Update Payment Methods 1h 33m
Started Mar 19, 2025, 05:21 PM UTC· resolved Mar 19, 2025, 06:55 PM UTC
- investigating Mar 19, 2025, 05:21 PM UTC
We are aware of an issue with stores using the Frictionless Payments function in the Customer Portal are experiencing issues attempting to add or update customer payment methods. Our team is investigating.
- identified Mar 19, 2025, 05:51 PM UTC
Our team has identified the issue with our service partners and are determining next steps. As a workaround in the interim, customers billed through Shopify will be redirected to Shopify to update their details. Customers billed through Recharge will be able to update their payment method using a form in the Customer Portal. We will continue to investigate.
- resolved Mar 19, 2025, 06:55 PM UTC
We have resolved this issue and Frictionless Payments has been re-enabled on all stores.
Critical March 17, 2025 API latency issues 1h 57m Recharge Analytics, Recharge API, Recharge Charge Processing, Recharge Checkout and 3 more
Started Mar 17, 2025, 08:09 PM UTC· resolved Mar 17, 2025, 10:07 PM UTC
- investigating Mar 17, 2025, 08:09 PM UTC
We are observing issues of system degradation across all services and are currently investigating.
- monitoring Mar 17, 2025, 08:29 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Mar 17, 2025, 10:07 PM UTC
This incident has been resolved.
Minor March 16, 2025 Merchant Analytics Data Delayed 3h 52m Recharge Analytics
Started Mar 16, 2025, 02:56 PM UTC· resolved Mar 16, 2025, 06:49 PM UTC
- identified Mar 16, 2025, 02:56 PM UTC
We have identified an issue with new data being presented in Merchant Analytics from March 14th onward. We are working on releasing a fix.
- monitoring Mar 16, 2025, 06:23 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Mar 16, 2025, 06:49 PM UTC
This incident has been resolved. All data is populating as expected.
Critical March 10, 2025 Increased errors causing delayed Shopify data 1d 1h Recharge Merchant Portal
Started Mar 10, 2025, 07:59 PM UTC· resolved Mar 11, 2025, 09:12 PM UTC
- investigating Mar 10, 2025, 07:59 PM UTC
We are investigating elevated error rates that are impacting our ability to sync Shopify data into Recharge.
- identified Mar 10, 2025, 08:11 PM UTC
We have identified the root cause of the data sync failures and have resolved the underlying issue. We are now working to recover any missing data.
- identified Mar 10, 2025, 08:53 PM UTC
The errors we observed impacted product data in Recharge. This delay in data impacts any product and variant-related actions in Recharge (ie swap product, checkout processing). The team is working on bulk syncing in this data to recover all missing data for all impacted merchants.
- monitoring Mar 10, 2025, 09:59 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Mar 10, 2025, 11:52 PM UTC
We have identified the root cause of the data sync failures.
- monitoring Mar 11, 2025, 03:26 AM UTC
A fix has been implemented. Our team is monitoring the results and working on data cleanup. Any impacted charges will be retried.
- resolved Mar 11, 2025, 09:12 PM UTC
This incident has been resolved.
Minor February 18, 2025 Shopify refunds not updating status on Recharge side 1d 19h Recharge Analytics, Recharge Webhooks
Started Feb 18, 2025, 11:14 PM UTC· resolved Feb 20, 2025, 07:09 PM UTC
- identified Feb 18, 2025, 11:14 PM UTC
We’ve identified an issue with updating the order records within Recharge after a refund is made in Shopify. While the refund is processed successfully on Shopify, and the customers are refunded successfully, the order records in Recharge do not reflect the correct status. We have identified the issue and are actively working on a fix.
- monitoring Feb 18, 2025, 11:44 PM UTC
A fix has been released and new refunds are now being reported correctly. Our team is working on updating the order records in Recharge to reflect the correct status, and will continue monitoring recovery.
- monitoring Feb 20, 2025, 01:25 AM UTC
We are observing full recovery. Our team is continuing to work on updating the order records in Recharge to reflect the correct status. All order records will be updated by end of week.
- resolved Feb 20, 2025, 07:09 PM UTC
This incident has been resolved.
Critical January 26, 2025 Required Maintenance: January 25 8d 6h Recharge Analytics, Recharge API, Recharge Charge Processing, Recharge Checkout and 3 more
Started Jan 26, 2025, 07:13 AM UTC· resolved Feb 03, 2025, 02:08 PM UTC
- investigating Jan 26, 2025, 07:13 AM UTC
Maintenance is ongoing.
- monitoring Jan 26, 2025, 10:23 AM UTC
Our Engineers have completed the upgrade work and are monitoring.
- investigating Jan 26, 2025, 11:12 AM UTC
We are currently investigating this issue.
- investigating Jan 26, 2025, 01:49 PM UTC
We are receiving reports of some users experiencing degraded performance and a delay in order processing. We are currently investigating this issue.
- investigating Jan 26, 2025, 06:13 PM UTC
We are receiving reports of some users experiencing degraded performance and a delay in order processing. We are continuing to work to resolve this issue.
- monitoring Jan 26, 2025, 08:59 PM UTC
We are seeing recovery across all systems and continue to monitor as any backlogs process.
- monitoring Jan 26, 2025, 11:24 PM UTC
We continue to see recovery across all systems and continue to monitor as any backlogs process.
- monitoring Jan 27, 2025, 01:47 PM UTC
We continue to see recovery across all systems, some stores may see a delay in the data from 1/26/25 populating in the Analytics dashboards.
- monitoring Jan 29, 2025, 04:37 PM UTC
We are still seeing recovery, and analytics backfilling remains in progress. Analytics from January 26, 2025 onward, may be unavailable at this time. Our team is actively working to resolve fully.
- resolved Feb 03, 2025, 02:08 PM UTC
This incident has been resolved.