AWS Outage – October 20, 2025 Incident Report for Rebill.com

Update timeline

1. monitoring Oct 20, 2025, 10:12 PM UTC

   Dear merchant, Earlier today, a major outage in the AWS US-EAST-1 (N. Virginia) region caused intermittent errors and latency across multiple Rebill services. This incident originated outside of our infrastructure but resulted in service degradation affecting key components of our platform, including Subscriptions, Dashboard, and email notifications. AWS has reported significant progress toward recovery, and we are already observing improvement across our systems. However, our team is actively monitoring the situation to ensure full stability and to prevent any residual impact on payment processing or notifications. If you need any assistance, please don’t hesitate to contact us at [email protected]. You can also follow AWS’s official service status from their health dashboard: https://health.aws.amazon.com/health/status. We appreciate your patience and understanding while this incident is being resolved.

2. resolved Oct 21, 2025, 02:48 PM UTC

   AWS has confirmed full recovery of the affected services in the US-EAST-1 (N. Virginia) region. We have verified that all Rebill systems are now operating normally, including Subscriptions, Dashboard, and email notifications. The issue has been fully resolved, and we will continue to monitor closely to ensure ongoing stability across all services. If you need any assistance, please don’t hesitate to contact us at [email protected]. Thank you for your patience and understanding throughout this incident.