Resolved after 1 hour, affecting Dashboard, on October 24, 2025.
Dear merchant, We experienced a service degradation affecting our API between 18:36 and 19:36 UTC. During this period, some requests may have failed or experienced higher latency. Our team identified and corrected the root cause, and all systems have now returned to normal operation. We apologize for any inconvenience this may have caused and appreciate your understanding. If you need assistance, please don’t hesitate to reach out to us at [email protected].
Affected components
Update timeline
- resolved Oct 24, 2025, 09:19 PM UTC
Dear merchant, We experienced a service degradation affecting our API between 18:36 and 19:36 UTC. During this period, some requests may have failed or experienced higher latency. Our team identified and corrected the root cause, and all systems have now returned to normal operation. We apologize for any inconvenience this may have caused and appreciate your understanding. If you need assistance, please don’t hesitate to reach out to us at [email protected].
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