Rebill incident
Resolved: Temporary Downtime – Card Payments in Mexico
Resolved after 1 hour 35 minutes, on June 25, 2025.
Dear merchant, We experienced a temporary downtime affecting card payment processing in Mexico from 18:50 UTC to 20:25 UTC on June 25th, 2025. The incident originated from our local partner and was limited exclusively to card transactions. Other payment methods remained fully operational during this time. Our team coordinated with the provider, and the issue has been successfully resolved. Full service has been restored and we continue to monitor the platform to ensure ongoing stability. We sincerely apologize for any inconvenience this may have caused. If you have any questions or need assistance, please feel free to reach out to us at [email protected].
Update timeline
- resolved Jun 25, 2025, 08:47 PM UTC
Dear merchant, We experienced a temporary downtime affecting card payment processing in Mexico from 18:50 UTC to 20:25 UTC on June 25th, 2025. The incident originated from our local partner and was limited exclusively to card transactions. Other payment methods remained fully operational during this time. Our team coordinated with the provider, and the issue has been successfully resolved. Full service has been restored and we continue to monitor the platform to ensure ongoing stability. We sincerely apologize for any inconvenience this may have caused. If you have any questions or need assistance, please feel free to reach out to us at [email protected].
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