Resolved after 20 hours 23 minutes, affecting Razer ID and Razer Synapse, on October 20, 2025.
The cloud service provider has implemented fixes, and we are seeing recovery in the previously degraded services.
Affected components
Update timeline
- investigating Oct 20, 2025, 08:02 AM UTC
RazerID service degradation observed. We are currently investigating the issue.
- investigating Oct 20, 2025, 08:03 AM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 08:26 AM UTC
team is working with the Cloud Service Provider to recover the service. Service degradation is still observed.
- identified Oct 20, 2025, 03:16 PM UTC
The Cloud Service Provider is still working towards a full resolution. Service degradation continues to be observed.
- monitoring Oct 20, 2025, 09:08 PM UTC
The cloud service provider has implemented fixes, and we are seeing recovery in the previously degraded services.
- resolved Oct 21, 2025, 04:26 AM UTC
This incident has been resolved.
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