Resolved after 15 hours, affecting Marketing Automation, on October 14, 2025.
The root cause has been identified and a fix has been deployed to fix the issue. The system is working through a backlog of emails to be processed. We expect the backlog to be cleared in the next 8 hours. After which, functionality of the messaging service will return to normal. We apologise for any inconvenience caused by this issue. We thank you for your patience during this time.
Affected components
Update timeline
- investigating Oct 14, 2025, 12:32 AM UTC
We are currently experiencing an outage of automated messages being triggered and sent from Raisely. Our engineering team is looking into the issue to resume regular services as soon as possible.
- monitoring Oct 14, 2025, 06:02 AM UTC
The root cause has been identified and a fix has been deployed to fix the issue. The system is working through a backlog of emails to be processed. We expect the backlog to be cleared in the next 8 hours. After which, functionality of the messaging service will return to normal. We apologise for any inconvenience caused by this issue. We thank you for your patience during this time.
- resolved Oct 14, 2025, 03:32 PM UTC
This incident has been resolved.
Your product runs on more than Raisely
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services