Backend Processing Delays in Raisely Admin

Update timeline

1. investigating Oct 15, 2025, 10:18 PM UTC

   We are currently investigating an issue where default messages are not being created when a new campaign is created or an existing campaign is duplicated.

2. investigating Oct 15, 2025, 10:20 PM UTC

   We are continuing to investigate this issue.

3. identified Oct 16, 2025, 12:46 AM UTC

   The issue has been identified and a fix is being implemented.

4. identified Oct 16, 2025, 01:11 AM UTC

   The engineering team are actively working to restore regular services. As a result of this issue, please note that webhook events for some campaigns are delayed and will resume processing once the issue has been resolved.

5. monitoring Oct 16, 2025, 03:41 AM UTC

   We have implemented a solution, and the system is currently processing a backlog of interactions. We are closely monitoring progress and appreciate your patience as the system catches up.

6. monitoring Oct 16, 2025, 11:43 PM UTC

   We are continuing to monitor the system as performance returns to normal.

7. monitoring Oct 16, 2025, 11:44 PM UTC

   We are continuing to monitor the system as performance returns to normal.

8. monitoring Oct 17, 2025, 09:15 PM UTC

   We are continuing to monitor the system as performance returns to normal. The queue is steadily decreasing, though some minor processing delays may still occur as it fully clears.

9. monitoring Oct 20, 2025, 04:23 AM UTC

   We are continuing to experience delays in backend processing due to a backlog of interactions. Our team is actively monitoring the backlog and investigating improvements to increase processing speed. We apologize for the inconvenience and appreciate your patience as we work to resolve this.

10. resolved Oct 21, 2025, 12:34 AM UTC

    This incident has been resolved. We identified the cause and made adjustments to restore normal performance. We appreciate your patience and understanding while we worked to resolve this.