Raisely incident

Custom Domain Verification Errors

Resolved after 2 hours 12 minutes, affecting Websites, on April 29, 2025.

identified Apr 29, 2025, 10:26 PM UTC

The issue has been identified and a fix is being implemented.

Started
Apr 29, 2025, 09:00 PM UTC
Resolved
Apr 29, 2025, 11:12 PM UTC
Duration
2h 12m
Detected by Pingoru
Apr 29, 2025, 09:00 PM UTC

Affected components

Websites

Update timeline

  1. investigating Apr 29, 2025, 09:00 PM UTC

    We are currently experiencing an issue that affects new custom domains, where an internal server error will appear when you try to verify. You might also see an error message on existing domains that have already been verified. We've tested this on our end and confirm that the error is a false flag, and that the verified domain will continue working as expected. We will provide an update as soon as this has been resolved. We appreciate your patience in the mean time!

  2. identified Apr 29, 2025, 10:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 29, 2025, 11:12 PM UTC

    This incident has been resolved.

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