Resolved after 2 hours 9 minutes, on August 19, 2025.
We are actively monitoring platform health after the erroring service was restored.
Update timeline
- investigating Aug 19, 2025, 01:41 AM UTC
We are currently investigating an issue affecting the ability to resend receipts. Users have reported failures when attempting to resend receipts, and our team has identified an internal error as the cause. We are actively working to resolve the problem and restore full functionality as soon as possible.
- identified Aug 19, 2025, 02:23 AM UTC
We've identified the issue and have restarted a service on our end to restore functionality. Receipts are now being successfully resent. We're continuing to investigate the root cause to implement a permanent solution.
- monitoring Aug 19, 2025, 03:14 AM UTC
We are actively monitoring platform health after the erroring service was restored.
- resolved Aug 19, 2025, 03:51 AM UTC
The incident has been resolved.
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