Rainbow incident
[EMEA] Rainbow Hub – Call disruption affecting DeskPhone devices (Alphalink and Telenet SIP trunk)
Resolved after 1 hour 50 minutes, affecting Europe & Middle East (EMEA) ([EMEA] Rainbow Core Services) and Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services) and 1 more, on October 16, 2026.
$34
Affected components
Update timeline
- investigating Oct 16, 2026, 06:54 AM UTC
We are currently investigating an issue affecting calls involving Myriad devices using the Alphalink and Telenet SIP trunk. Our technical teams are actively working to identify the problem and restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available.
- monitoring Oct 16, 2026, 07:33 AM UTC
Our technical teams have identified a potential cause and have taken actions to restore the affected services. We are starting to see signs of recovery, but the service has not yet been fully restored. Our teams remain actively engaged, and we will provide further updates as the situation evolves.
- resolved Oct 16, 2026, 08:45 AM UTC
The issue has been resolved, and normal service has been fully restored.
- investigating Oct 22, 2026, 12:26 PM UTC
$34
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