RainAware incident

Internet provider issue to data center

Resolved after 15 hours 16 minutes, affecting Surface Observations and Visible Satellite Imagery and 1 more, on September 13, 2026.

identified Sep 13, 2026, 09:38 PM UTC

The issue has been identified and a fix is being implemented.

Started
Sep 13, 2026, 09:37 PM UTC
Resolved
Sep 14, 2026, 12:54 PM UTC
Duration
15h 16m
Detected by Pingoru
Sep 13, 2026, 09:37 PM UTC

Affected components

Surface ObservationsVisible Satellite ImageryRadar Reflectivity MosaicRain TimesInfrared Satellite ImageryVAD WInd Profiles (VWP)Hail Size EstimateStorm Cell DataWater Vapor Satellite ImageryEcho Tops

Update timeline

  1. investigating Sep 13, 2026, 09:37 PM UTC

    A fire has burned a portion of a fiber line, affecting connectivity to our data center. The app is expected to be working again within 24 hours.

  2. identified Sep 13, 2026, 09:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 14, 2026, 12:54 PM UTC

    This incident has been resolved.

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