Resolved after 3 hours 45 minutes, affecting Dashboard, on April 30, 2025.
This incident appears to be resolved, but we are waiting for confirmation from AWS support.
Affected components
Update timeline
- investigating Apr 30, 2025, 06:10 PM UTC
The Locations page in the dashboard is loading slowly or timing out. However, the track API is operating normally. We are investigating the issue.
- investigating Apr 30, 2025, 06:17 PM UTC
The Usage and Analytics pages in the dashboard are also loading slowly or timing out. We are continuing to investigate the issue.
- identified Apr 30, 2025, 06:52 PM UTC
An AWS Athena service issue is impacting the queries that power the Locations, Usage, and Analytics pages. We are waiting for updates from AWS support.
- identified Apr 30, 2025, 07:26 PM UTC
AWS support has informed us that they are continuing to work on a fix for this issue.
- monitoring Apr 30, 2025, 08:40 PM UTC
This incident appears to be resolved, but we are waiting for confirmation from AWS support.
- resolved Apr 30, 2025, 09:56 PM UTC
This incident has been resolved.
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