Resolved after 31 minutes, affecting UFB Internet, on August 12, 2026.
This incident is now resolved. Root cause investigation is underway. We apologise for any invonvenience caused.
Affected components
UFB Internet
Update timeline
- investigating Aug 12, 2026, 02:01 AM UTC
We are aware of impact to backend services supporting authentication of connections, which may impact new connections or DHCP renewals, impacting connectivity. Our team are investigating as a top priority. Updates to follow.
- monitoring Aug 12, 2026, 02:20 AM UTC
Backend systems are now recovering, and systems are under monitoring.
- resolved Aug 12, 2026, 02:33 AM UTC
This incident is now resolved. Root cause investigation is underway. We apologise for any invonvenience caused.
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